Let the Quality Improvement Cycle be your Guide…
through the tabs to view resources for each goal. The tabs
represent each step of the quality improvement cycle.
Started provides an overview of the complete quality improvement
the training webinar and access the handouts here
Person-centered care promotes choice, purpose and meaning in daily
life. Person-centered care means that nursing home residents are supported in
achieving the level of physical, mental and psychosocial well-being that is
individually practicable. This goal honors the importance of keeping the
person at the center of the care planning and decision-making process. Care
plans are living documents that are revised to reflect a person’s changing
needs. In person-centered care, staff places a premium on active listening and
observing, so staff can adapt to each resident’s changing needs regardless of
does person-centered care benefit residents?
- Residents have autonomy and are able to direct care and
- Resident choice fosters engagement and improves quality of
- Residents live in an environment of trust and respect.
- Residents are in a close relationship with staff that are
attuned to their changes and can respond appropriately.
- Residents continue to live in a way that is meaningful to
does person-centered care benefit staff?
- Staff members are more comfortable caring for people they
- Staff form a strong partnership with residents and their
- Staff know a person’s preferences, can anticipate the
person’s needs and adapt accordingly.
- Staff are highly valued in person-centered care
- Staff work more efficiently in person-centered care
environments and can devote time where it is most needed.
does person-centered care benefit nursing homes?
- Nursing homes have better quality outcomes due to the
ability of staff to identify and respond appropriately to changes in a
- Nursing homes gain referrals from people who have a good
experience and recommend the nursing home to others as a place for care.
- Nursing homes have better staff retention due to a strong
relationship between staff and residents.