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Person-Centered Care

Deciding what you want to change is the first step of the quality improvement cycle. These goal descriptions provide general information about the goal and its benefits to share with your team.

Let the Quality Improvement Cycle be your Guide…

Click through the tabs to view resources for each goal. The tabs represent each step of the quality improvement cycle.

Getting Started provides an overview of the complete quality improvement cycle.

View the training webinar and access the handouts here

Person-centered care promotes choice, purpose and meaning in daily life. Person-centered care means that nursing home residents are supported in achieving the level of physical, mental and psychosocial well-being that is individually practicable. This goal honors the importance of keeping the person at the center of the care planning and decision-making process. Care plans are living documents that are revised to reflect a person’s changing needs. In person-centered care, staff places a premium on active listening and observing, so staff can adapt to each resident’s changing needs regardless of cognitive abilities.

How does person-centered care benefit residents?
  • Residents have autonomy and are able to direct care and services.
  • Resident choice fosters engagement and improves quality of life.
  • Residents live in an environment of trust and respect.
  • Residents are in a close relationship with staff that are attuned to their changes and can respond appropriately.
  • Residents continue to live in a way that is meaningful to them.
How does person-centered care benefit staff?
  • Staff members are more comfortable caring for people they know.
  • Staff form a strong partnership with residents and their families.
  • Staff know a person’s preferences, can anticipate the person’s needs and adapt accordingly.
  • Staff are highly valued in person-centered care organizations.
  • Staff work more efficiently in person-centered care environments and can devote time where it is most needed.
How does person-centered care benefit nursing homes?
  • Nursing homes have better quality outcomes due to the ability of staff to identify and respond appropriately to changes in a resident’s condition.
  • Nursing homes gain referrals from people who have a good experience and recommend the nursing home to others as a place for care.
  • Nursing homes have better staff retention due to a strong relationship between staff and residents.