Consumer Action Plan

Consumer Tip Sheet Press Release

Become a partner in quality nursing home care with the Tip Sheet for Residents and Family Members, which includes 10 questions you can ask to promote good nursing home care.

The Guide for Consumer Participation has lots of ideas for residents, family members, Ombudsmen and others on ways to participate.

Tools from the Guide for Consumer Participation

• Consumer Fact Sheet about the Advancing Excellence campaign
• Consumer fact sheets on the Advancing Excellence campaign goals
• Consumer Resource List
• Sign-up cards to join the Advancing Excellence campaign
• Resident Worksheets for Goals
• Family/Friend Worksheets for Goals
• Resident or Family Council Activity #1; Full Presentation about Advancing Excellence
• Resident or Family Council Activity #2; Discussion Instructions: Helping to Achieve Excellence
• NCCNHR 2007 Residents' Rights Week Challenge packet
• NCCNHR 2005 Residents' Rights Poster Contest Packet
• Article discussing the campaign for a resident or family council newsletter
• Letter to the administrator from the council to join the campaign
• Flyer about resident council involvement with Advancing Excellence
• Flyer about family council involvement with Advancing Excellence
• Letter to the resident or family council president from the ombudsman…
• PowerPoint presentation about Advancing Excellence for family and resident councils (coming soon)
• PowerPoint presentation about Advancing Excellence for community and civic groups (coming soon)
• Discussion Leader Instructions for campaign goals
• Letter to the editor about the campaign
• Article about the campaign for a community newspaper or agency newsletter
• Letter to a non-participating nursing home urging participation in the campaign
• Expect Excellence! Enrollment Form
• Letter to the resident or family council president to inform the council about the campaign
• "Welcome to the Campaign" to consumers who sign up
• Email encouraging state employees to join the campaign
• Flyer promoting the Advancing Excellence resident/family council presentation (Activity #1)
• Flyer to promote resident/family council AE discussion session (Activity #2)
• Letter to the nursing home administrator …requesting the adoption of consistent assignment